Frequently Asked Questions



Which areas do you cover?
We are based in London and cover the Greater London area and the South East of the country. We can install outside of these areas if required with sufficient notice.

Do your prices include both the fitting of new windows and removal of all waste?
Yes our prices include not only the supply, delivery and fitting of the window as well as the removal of all waste. Our fitters will leave your property clean and tidy with all work carried out ready for decoration.

Does the fitting include full plastering and making good?
Our priced include all work required to prepare the area for decorating by  others. We can offer this service if required so please ask one of our members of staff when you enquire about new or replacements windows.

Will scaffolding be required?
The vast majority of roof windows can be installed from the inside without the need for scaffolding. On the extremely rare occasions that scaffolding is required we will be able to supply this at trade pricing for the work.

What is the lead time I can expect?
From placement of order we aim to install your windows within 7-10 days.

Will a site visit be necessary?
We can price a lot of installations without a site visit however we are always happy to visit your property to discuss any work that is required.

What payment methods do you accept?
We currently accept cheques and bank transfers. We require a deposit at placement of order with the balance due on completion.

Can you install a window without supplying it?
As a VELUX partner and certified installer we will always be able to supply VELUX windows at the very best prices. However if you already have the window you require then we will be able to install this for you.

Do you supply Velux blinds?
We can supply and install blinds for the windows we fit as well as windows you may already have.

Do you offer a supply only service for Velux windows?
As the premium roof window on the market we highly recommend VELUX windows. However if there is a specific reason why another product is required then we will be able to supply and fit that for you.

Are your fitters Velux trained?
Yes all of our fitters have been trained at the Velux Academy.

Do you only supply and install roof windows?
We have been a specialist VELUX installer for over 10 years but have also been in the general building trade for over 30 years so are highly experienced in all the building work you may require. Please browse our website for further information about extensions, home renovations, kitchen and bathroom fitting.

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